Privacy Policy

Privacy Policy

Gio Culinary Studio respects your privacy. This Privacy Policy explains how Gio Culinary Studio collects, uses, stores, protects, and discloses information through:

  • The Gio Culinary Studio website at gioculinarystudio.com;

  • The Gio Recipe Converter mobile application;

  • Online purchases, memberships, subscriptions, class and event registrations;

  • Email, text-message, customer-support, and account services; and

  • Other online services operated by Gio Culinary Studio.

By using our website, mobile application, or related services, you acknowledge the practices described in this Privacy Policy.

Information We Collect

The information we collect depends on how you use our services.

Information You Provide

We may collect information when you:

  • Create or connect an account;

  • Purchase a class, event, product, gift card, membership, subscription, or trip;

  • Subscribe to an email list;

  • Request an email or text-message login code;

  • Submit a contact, private-event, donation, travel, or other inquiry;

  • Complete a survey, promotion, or form;

  • Save, scan, convert, or organize recipes;

  • Submit a support request or issue report; or

  • Otherwise communicate with Gio Culinary Studio.

This information may include:

  • Name;

  • Username;

  • Email address;

  • Mailing or billing address;

  • Telephone number;

  • Account and membership information;

  • Order, reservation, subscription, and transaction information;

  • Dietary information or other information submitted in connection with a class, event, or trip;

  • Recipe content, images, ingredients, instructions, notes, and categories; and

  • Information included in customer-service or support requests.

You may browse portions of our website without creating an account or providing personal information.

Payment Information

Payments are processed by third-party payment providers. Full credit-card numbers and security codes are transmitted through secure payment systems and are not stored on Gio Culinary Studio’s own servers.

We may retain transaction details such as the purchaser’s name, billing contact information, order number, payment status, amount paid, purchased products or services, and limited payment-method information supplied by the payment processor.

Automatically Collected Website Information

When you visit our website, our systems and service providers may automatically process limited technical information, including:

  • Internet Protocol address;

  • Browser and device type;

  • Operating system;

  • Pages viewed and links selected;

  • Referring website;

  • Approximate location derived from an IP address;

  • Date and time of access;

  • Shopping-cart and account-session information; and

  • Security, diagnostic, and website-performance information.

This information helps us operate, secure, troubleshoot, and improve the website.

How We Use Information

Information may be used to:

  • Create, authenticate, and manage accounts;

  • Process purchases, subscriptions, memberships, reservations, and transactions;

  • Provide classes, events, trips, gift cards, products, and other requested services;

  • Provide and maintain Gio Recipe Converter;

  • Scan, convert, organize, save, and synchronize recipes;

  • Personalize the user experience;

  • Respond to questions, support requests, and private-event or travel inquiries;

  • Send order, reservation, membership, subscription, security, and account updates;

  • Send newsletters or promotional communications when permitted;

  • Administer contests, surveys, promotions, or other website features;

  • Detect fraud, abuse, unauthorized access, and security incidents;

  • Diagnose technical problems and improve reliability;

  • Maintain business, tax, financial, and legal records;

  • Enforce our policies and agreements; and

  • Comply with applicable laws and lawful requests.

Email Communications

The email address supplied during registration, checkout, or account use may be used to provide:

  • Order and payment confirmations;

  • Reservation and event information;

  • Membership or subscription notices;

  • Account and security messages;

  • Login or password-reset codes;

  • Customer-service responses; and

  • Other information related to a requested product or service.

If you subscribe to our marketing list, you may also receive information about classes, events, trips, products, promotions, or company news.

Marketing emails include an unsubscribe option. Unsubscribing from marketing messages does not prevent us from sending transactional, account, security, or service-related communications.

Text Messages and Telephone Numbers

Gio Culinary Studio does not sell or share SMS opt-in information or telephone numbers with third parties for their own advertising or marketing purposes.

A telephone number may be used to:

  • Deliver a user-requested login or verification code;

  • Provide important account, order, reservation, class, event, or trip information;

  • Respond to a customer inquiry; or

  • Send promotional text messages when the recipient has provided appropriate consent.

Telephone numbers may be disclosed to communications providers solely as necessary to deliver requested text messages or telephone services on our behalf. This limited operational disclosure is not a sale of the telephone number or SMS consent information.

Message and data rates may apply. Message frequency may vary. Where applicable, recipients may reply STOP to stop promotional text messages or HELP for assistance. Consent to receive promotional text messages is not a condition of purchase.

Cookies and Similar Technologies

Our website uses cookies and similar technologies. Cookies are small files placed on a browser or device that help websites remember information.

We may use cookies to:

  • Keep users signed in;

  • Maintain shopping-cart contents;

  • Remember preferences;

  • Process purchases and account activity;

  • Improve website performance;

  • Understand how visitors use the website;

  • Provide security and fraud prevention; and

  • Measure the effectiveness of communications or promotions.

Some cookies are necessary for the website, shopping cart, checkout, account, or security features to function. Other cookies may be provided by analytics, payment, embedded-content, social-media, or marketing service providers.

Browser settings may allow users to block or delete cookies. Blocking necessary cookies may prevent portions of the website from functioning correctly.

Gio Recipe Converter Mobile Application

Gio Recipe Converter is operated by Gio Culinary Studio and connects to a user’s Gio Culinary Studio account.

Account Connection and Authentication

When a user connects an account, the app processes information needed to authenticate the user and confirm access. This may include:

  • Username;

  • Email address;

  • Account, membership, or subscription status;

  • Device model and operating-system platform; and

  • A revocable application credential.

The application credential is stored using secure storage on the user’s device. The user can disconnect the app to remove its locally stored credential.

Email addresses or telephone numbers may also be used to deliver user-requested login or verification codes.

Recipe Content

Recipe information submitted, converted, or saved through the app may include:

  • Recipe names;

  • Ingredients and measurements;

  • Preparation options;

  • Instructions;

  • Notes;

  • Yield, portion, nutrition, and conversion information;

  • Recipe categories; and

  • Saved or converted recipe records.

This information is transmitted to Gio Culinary Studio’s servers so the app can perform conversions, organize recipes, and synchronize saved content between the app and the user’s account.

Camera, Photos, and Recipe Scanning

Gio Recipe Converter accesses the camera or photo library only when the user chooses to photograph or select a recipe for scanning.

The selected image is securely uploaded to our servers and may be transmitted to an automated recipe-recognition service provider to extract recipe text, ingredients, quantities, and instructions.

The app does not continuously access the camera or photo library. It does not upload other photographs that the user has not selected, and recipe images are not used by Gio Culinary Studio for advertising.

Users may enter recipe information manually without using the camera or photo library.

Files and Sharing

When a user creates a PDF, Word document, or other recipe export, the app may create and temporarily store that file on the device. The file is shared with another person or application only when the user initiates the sharing action.

Once exported or shared outside Gio Recipe Converter, the file is subject to the privacy practices of the location, application, or recipient selected by the user.

Technical and Support Information

The app may process limited technical information such as:

  • Device model and platform;

  • Application version;

  • Network requests;

  • Error and diagnostic information;

  • Security events; and

  • Information included in an issue report.

This information is used to operate the app, authenticate users, prevent abuse, troubleshoot problems, provide support, and improve reliability.

Advertising and Tracking

Gio Recipe Converter does not contain third-party advertising and does not sell users’ recipe information, account information, photographs, or app activity.

How We Disclose Information

Gio Culinary Studio does not sell personal information.

Information may be disclosed in the following limited circumstances:

Service Providers

We may use trusted service providers to help us:

  • Host and maintain our website, application, and databases;

  • Process payments;

  • Deliver email or text messages;

  • Process user-requested recipe scans;

  • Provide security, backups, analytics, or technical support;

  • Fulfill purchases or requested services; and

  • Operate our business.

These providers receive only the information reasonably necessary to perform services on our behalf and process it subject to their applicable contractual and privacy obligations.

Legal, Safety, and Business Requirements

Information may be disclosed when we reasonably believe disclosure is necessary to:

  • Comply with a law, regulation, court order, or lawful government request;

  • Enforce our policies, agreements, or legal rights;

  • Investigate fraud, abuse, or security incidents;

  • Protect the rights, property, safety, or security of Gio Culinary Studio, our customers, or others; or

  • Complete a merger, acquisition, financing, reorganization, or transfer of business assets, subject to appropriate privacy protections.

Aggregated or De-identified Information

We may use or disclose information that has been aggregated or de-identified so that it cannot reasonably be connected to a specific individual. This information may be used for business analysis, service improvement, security, or other lawful purposes.

Data Security

We use reasonable administrative, technical, and physical measures to protect personal information.

These measures include:

  • HTTPS and Secure Socket Layer encryption for information transmitted through our website and application;

  • Secure payment-processing systems;

  • Restricted access to administrative systems;

  • Secure storage for mobile-app credentials;

  • Account authentication and verification controls; and

  • Security monitoring and protective measures.

No website, application, storage system, or method of electronic transmission can be guaranteed completely secure. Users are responsible for maintaining the confidentiality of their account credentials and for promptly notifying us of suspected unauthorized account access.

Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining accounts and saved recipes, resolving disputes, preventing fraud, meeting legal obligations, and maintaining required business records.

Retention periods depend on the type of information:

  • Account and saved-recipe information may be retained while the account remains active;

  • Order, payment, tax, subscription, membership, event, and travel records may be retained as required for financial, contractual, or legal purposes;

  • Uploaded recipe images and related processing information may be retained as reasonably necessary to complete the requested scan, maintain the service, provide support, or address security concerns;

  • Support and issue reports may be retained while needed to investigate and resolve the reported matter;

  • Marketing information may be retained until the user unsubscribes or requests deletion; and

  • Backup copies may remain for a limited period until backups are overwritten or securely removed.

When information is no longer reasonably necessary, it may be deleted, anonymized, or aggregated unless continued retention is required or permitted by law.

User Choices and Data Deletion

Users may:

  • Update certain account information through their account;

  • Unsubscribe from marketing emails using the link in an email;

  • Stop eligible promotional text messages by replying STOP;

  • Block or delete cookies through browser settings;

  • Delete individual saved recipes through Gio Recipe Converter;

  • Disconnect Gio Recipe Converter to remove its stored credential from the device; and

  • Request access to, correction of, or deletion of personal information by contacting us.

Account-Deletion Requests

A user may request deletion of a Gio Culinary Studio or Gio Recipe Converter account and its associated personal information by visiting:

https://gioculinarystudio.com/contact-us/

The request should include the email address connected to the account and state that the user is requesting account deletion.

We may need to verify the requester’s identity before completing the request. When an account is deleted, associated personal information and saved recipe data will be deleted or de-identified, except for information that must be retained for legitimate legal, tax, financial, fraud-prevention, security, or contractual reasons.

Deleting an account does not automatically cancel an active paid subscription. A subscription should be canceled before requesting account deletion. Contact us if assistance is needed.

Children’s Privacy

Our website and Gio Recipe Converter are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 without appropriate parental or legal authorization.

A parent or guardian should make registrations and purchases involving a child. If we learn that personal information was collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

Third-Party Websites and Services

Our website or app may contain links to third-party websites, applications, payment services, social-media platforms, or other services that are not controlled by Gio Culinary Studio.

This Privacy Policy does not govern information collected by those third parties. Users should review the privacy practices of a third-party service before providing information to it.

Terms and Conditions

Please also review the Gio Culinary Studio Terms and Conditions, which govern the use of our website, purchases, services, memberships, subscriptions, classes, events, and related offerings.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, or legal obligations change.

Updates will be posted on this page with a revised “Last updated” date. Continued use of the website, application, or services after an update means the revised policy will apply to subsequent use.

Contacting Us

Questions, privacy inquiries, and account or data-deletion requests may be submitted through:

Contact page:
https://gioculinarystudio.com/contact-us/

Email:
ch*****@***************io.com

Mail:
Gio Culinary Studio
PO Box 365
22 South Main Street
Voorheesville, New York 12186
United States

Telephone:
518-765-8056