How to do things on the new site.
Existing users from the old website prior to August 2018:
We have updated our website to a new more functional platform. If you already had an account on the old site, all of your order history, contact information and gift/credit balances were transferred here. As a security precaution your PASSWORD was not transferred, therefore to log in to your account, simply login with your previously registered email address then click on “forgot password” to reset it. Once logged in all of your information will be viewable under My Account. Please do not create a new account if you already had one, this will cause you to lose all of your order history and any gift/credit balances.
Gift Certificates Prior to August 2018:
If you received a valid gift certificate from our old website, don’t worry it will still work here. Simply enter your gift certificate code in the coupon code section at checkout. If your purchase total is less than the value if your gift certificate, you may continue to use it until the balance is used up simply by entering the code again at the next purchase.
Class Credits, Gift Balances Prior to August 2018
If you had a class credit or gift balance in our old system, it was transferred here to our new feature “My Wallet”. If you have a credit balance in your wallet, it will appear at check-out under the payment options. You may also check your Wallet balance at any time by logging in and going to “My Account“ or “My Wallet“.
E-Gift Cards Prior to August 2018
If you received an E-Gift Card link in your email from the old site, but never redeemed into your account, the link in your email will no longer work. However, the E-Gift Card code is still valid, simply enter the gift code in the coupon code box at check-out. See Gift Certificate instructions above. If you already redeemed the the E-Gift Card into your account but have not used it, the balance is in your “Wallet” and may be used as a payment method. You must be logged in with the previously registered email to view and use your balance.
How to use your new Gift Card:
If you received a gift card, simply enter the gift card code from the gift card in the coupon box at check-out.
How to use your Class Credit:
All Class credits with be added to your “Wallet”. If you have a class credit balance in your wallet, it will appear at check-out under the payment option and in the right corner of your screen while logged in. You may also check your Wallet balance at any time by logging in and going to “My Account“ or “My Wallet“. To use it, simply choose “Pay with Wallet” at check-out.
Requesting a Class Credit:
If you need to cancel your class seat, please log into your account , click on MY ACCOUNT > ORDERS then click on REQUEST CLASS CREDIT next to the class . If you contact us in any other method, you will simply be referred to this policy. If approved, your class credit will be added to your Gio Culinary Studio WALLET. If this option does not appear next to your order history, please contact us and will assist you.
Requesting a Class Exchange:
If you would like to exchange one class for another, please log into your account , click on MY ACCOUNT > ORDERS then click on EXCHANGE next to the order. Here you will be able to choose another class from the class catalog. You will receive several automated emails during the exchange process and again when/if the exchange is approved. Some restrictions apply for class exchanges.